F1 Agent support is provided by the product team at Cloud Ingenious, a Salesforce Summit Partner, which builds and maintains F1 Agent.

Customers can raise a ticket through the form on this page, by email, or from inside the F1 Agent console. Each ticket is prioritized by how many users it affects and whether field work is blocked.

Including your Salesforce org ID, app version, affected users and a screenshot helps the team resolve issues faster.

Recommended Support ticket Best for anything you want tracked: bugs, sync issues, configuration help and feature requests. You get a ticket number and updates by email. Open the form ›

Full name *

Work email *

Company *

Salesforce org ID

Area * Select an area Getting started and setup Attendance and live location Beats, visits and routes Orders, returns and visit forms Expenses and approvals Cases, work orders and dispatch Service inventory Lumina AI Admin configuration Feature request

Impact * Select impact Field work blocked for many users Field work blocked for one user Something is wrong, but there is a workaround Question or how to

Where does it happen? Android app iOS app Salesforce console More than one

Users affected

Subject *

What happened? *

Screenshots or screen recording

I allow the F1 Agent support team to access the affected records in our Salesforce org to investigate this ticket. *

Submit ticket

What to expect

How we prioritize your ticket.

Priority depends on how much field work is blocked. Response targets for your plan are listed in your support agreement.

Priority	When to use it	Example	First response
P1 Critical	Field work blocked for many users	Reps across a zone cannot punch in or sync visits	[response time]
P2 High	Field work blocked for one user or a key flow broken	A technician cannot check out of a work order	[response time]
P3 Normal	Something is wrong but a workaround exists	AI bill scan misreads a receipt format	[response time]
P4 Low	Questions, how to, feature requests	How to add a new travel mode for a role	[response time]

Ticket received Priority confirmed Investigation on your org Fix or configuration change You confirm and we close

Support questions

Who can raise a ticket?+

Any user at a customer company can raise a ticket. We usually work with your named F1 Agent admins, and copy them on tickets raised by field users.

Will support need access to our Salesforce org?+

For many issues, yes. We ask for your consent on the ticket and only look at the records needed to investigate. Your admin can grant and revoke login access at any time.

Is this the right place for pricing or new licences?+

No. For pricing, additional users or a new module, contact our sales team from the Contact page so the right person picks it up.

Can you help us change a configuration, not just fix a bug?+

Yes. Raise a ticket under Admin configuration. We can guide your admin through changes to territories, expense rules, visit forms or work types. Larger redesigns may be scoped separately.

Which languages does support work in?+

Tickets are handled in [support languages]. Lumina inside the app is multilingual for field users.

Planning a bigger change to how your team works?

New territory, new expense policy or adding field service? Book a configuration review with the F1 Agent team.

Book a configuration review See what's new